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Personalizing Your Speech to Speech Call

AT&T Relay Customer Profile

You may already be aware that registering your 7-1-1 Choice can help get your 7-1-1 call faster to your preferred relay provider and in your preferred communication mode. There is another type of profile available that will allow you to further personalize how your calls are handled. The AT&T Relay Customer Profile (RCP) offers you many options. For fast and simple relay calls, we recommend you create a 7-1-1 Choice AND an AT&T Relay Customer Profile. Click here https://www.relaycall.com/Profile/login.cfm to access the Relay Customer Profile and get started personalizing the way you want your STS calls handled. You also have the option of calling Customer Care at (866) 288-1909 to ask for assistance in completing the Relay Customer Profile form. Customer Care can also suggest which features would be most helpful for your particular calling needs.

AT&T offers you many options for your relay profile. Here is a list and explanation of features:


About Me. This tab has fields for you to enter the following information:

  • Your First and Last Name.
  • Street Address.
  • Apartment or Suite.
  • City, State, and Zip code.
  • Email address. We only use your email address at your request to confirm your profile information.
  • Password. This will be used to grant you access to your profile whenever you want to view or edit it. Passwords must be no more than 20 characters and can include letters, numbers, spaces, and special characters. Passwords are case-sensitive.
  • Secret Question. If you forget your password, you can still log into your profile by supplying the correct answer to your secret question. Click on the down arrow on the pull down menu next to the "Secret Question" field and then click on whichever question you wish to answer. Try to choose a question that will be very easy for you to answer but not that easy for others to answer.
  • Relay Type. Select Speech-to-Speech from the available options.
  • Communication Mode. Select Speech-to-Speech from the available options.
  • Line 2 Phone number. No need to make a selection here as this would not apply to Speech-to-Speech users.
  • Language. You may select English or Spanish.
  • Click Save when you are finished.

Call Settings. For Speech-to-Speech Callers, refer to the last five fields under this tab.

  • CA Gender. You can specify whether you want your STS calls to be handled by a female or male Communications Assistant (CA). If you don't care which one handles your calls, select "No Preference" and your call will be sent to the first available CA.
  • Explain Relay. You have five options for this field. If you do not want the CA to explain the STS Relay to the other party, select NO.

If you want the CA to use our standard explanation phrase, then select "CA Standard Script".

If you would like the CA to explain Relay, but use your explanation phrase, select "Me, in CA's voice". The CA will then use the explanation phrase you create in the “custom script” field.

If you want to use your own voice to explain Relay, select "Me, in my voice". The STS CA will then allow you to explain Relay using your own voice.

  • Custom Script. This is the field where you can personalize your own explanation phrase. The STS CA will use whatever you have entered in this field to explain the relay service to the person you are calling.
  • Special Instructions to CA. This field will allow you the flexibility to provide special instructions to the CA for every call you make or receive. For example, you could request that the CA always wait for a live operator whenever you reach an interactive voice processing system instead of responding to the prompts.
  • Notes.This is another field where you can capture special notes for the CA. For example, you may want the CA to always leave the STS Relay Service access number whenever leaving a message on an answering machine.
  • Click Save when you are finished.

Speed Dials.

You can list up to 30 speed dial names and numbers. Only enter the area code and telephone number. Do not enter hyphens or a “1” before the area code. When you want to call anyone on your "Speed Dial" list, you can request that person by name, by phone number, or by ID number. For example, if Doug Arlen was ID number 7 in your speed dial list and had a phone number of 252-498-7363, you could ask the CA to dial "Doug Arlen" or "252-498-7363" or "speed dial 7".

You also have the option of indicating whether each listing in your Speed Dial list is "Familiar with Relay". Select "Yes" if the user knows how to use STS Relay. Select "No" if they do not.

Under the “Call Type” field, you can designate a description of the listing in your Speed Dial list. Available options are "General”, “Business”, “Financial”, “Personal”, “Social”, and “Other”.

If you have special instructions for one of your listings in your Speed Dial, type them in the "Special Instructions" field. If there is an extension for the speed dial phone number, type it here. Here are examples of special instructions for a Speed Dial Listing: “Let ring numerous times. It takes him awhile to answer the phone” or “Pick option 2 for prescription refills”.

Click “ADD” when you are finished entering all the information for your Speed Dial Listing. You will then have an opportunity to enter a new listing.

Click “DELETE” to remove any listing from your Speed Dial List.

Click Save when you are finished.


Account Settings. This tab allows you to enter and select information related to our registered number.

  • Allow Redial of Last Number Dialed. You can select whether you want to be able to ask the CA to dial the last number you dialed within the past 24 hours. If you don't want to use this feature, select "No" to make it unavailable.
  • Multiple Users. Some households have more than one person who use relay services. If there are multiple Relay users who have created profiles for the same phone number, select "Yes". This could happen if more than one user resides in the same house or works at the same place. If there is only one profile for the number, select "No".
  • Call Name. It's easy for people to reach you now, and without having to remember your phone number. When someone wants to call you, they can dial the STS Relay number and then request you by name instead of phone number. The CA will look up your name, find the appropriate phone number, and dial you instantly. All you have to do is type in a name you want to be recognized as and save it. You can enter, for example, “Dr. Gail Stewart.”


This field accepts letters, numbers, and spaces only. Also, each name must be unique. If there are 6 people named Bill Smith, only one of them can have the registered name of "Bill Smith". The others will have to make their names different somehow. For example, the second Bill Smith could register as "William Smith" or "Billy Smith" or "Bill Smith2". The names must be unique, so register early to get the name you want before it's gone.

  • Billing Method. Would you like all your billable Relay calls charged to the phone number you're using to call Relay? If so, select "Paid" from the pull-down list.


If you want the person you dial to pay for the call, you should choose "collect".

If you would like your call to be charged to your Calling Card, select that option from the pull-down list and the CA will collect your calling card information before placing a billable call for you.

If you would like someone other than the person you call to pay for the call, select "Third Party". With this option, you give the CA the number you wish to call and the number of the person you would like to pay for the call. The CA will dial the number of the person you want to pay for the call, ask them if they are willing to pay for your call, and if they are, the CA will process the call.

  • Long Distance Carrier. Select the long distance carrier you would like to use to bill all your long distance Relay calls. Just find your preferred carrier in the list and click on it. If your carrier is not listed, please let our Customer Care Center know and we will work with your carrier to have it included in the list. Important Note: There is no charge to use Speech-to-Speech Relay. Please check with your telephone company to determine if there is a cost for long distance calls.
  • Local Toll Carrier. Select the carrier that you like to use for your local toll relay calls. Just find your preferred carrier in the list and click on it. Important Note: There is no charge to use Speech-to-Speech Relay. Please check with your telephone company to determine if there is a cost for toll calls.
  • Caller ID. Use this field to determine what you want displayed on your called party's Caller ID whenever you call them via Relay. Your choices are "Send My Number", which will display your 10-digit number to the number you are calling, "Send Relay Center Number", which will display the AT&T Relay center number of 800-855-2880; or "Block My Number", which will not display a caller ID.
  • Click Save when you are finished.

Blocking. This tab allows you to block or restrict calls to certain telephone numbers.

You can block or restrict any calls to numbers that begin with 800, 900, or international calls. You can select either “YES” to block a type of call or “NO” if you do not want to block calls to those numbers.

You are also able to block or restrict calls to specific telephone numbers. Just enter the ten digit number without hyphens or a “1” before the area code and click on ADD. Once added, you will also have the option to “DELETE” or remove a number from your blocked list.

  • Click Save when you are finished.

Other Numbers. (This tab will only be visible and available if you selected “Speech-to-Speech” as your Relay Type in the “About Me” tab of the Relay Customer Profile form).

You don't ever have to miss a call again. You can have the CA find you wherever you are at any time of the day. Just tell us what phone number you can be reached at and on what day(s) and what time. Then when we get an incoming call for you, we'll look at your "Other Numbers" schedule and direct your call to the correct phone number. You can supply up to 20 numbers, so now your family and friends can find you whether you're at home, at work, shopping, at the gym, at a friend's house, or just about anyplace else.

  • Phone. To use "Other Numbers", type a ten-digit phone number into the "Phone" field.
  • Communication Mode. Select the type of communication you will use while at this number. If you will be making/receiving two-line VCO calls here, supply the second phone number Relay will dial for the VCO calls. Otherwise, leave the field blank.
  • From. Select the start time that you can be reached at the phone number listed in the Number field. Please be sure to select the appropriate am or pm time. 12:00 am is midnight; 12:00 pm is noon.
  • To. Select the end time for when you can be reached at the phone number listed in the Number field. Please be sure to select the appropriate am or pm time. 12:00 am is midnight; 12:00 pm is noon.
  • Days of the Week. Now you must select the day(s) of the week when you can be reached at the phone number listed in the “Number” field. Check the box for all days that apply to the times specified in the "From" and "To" fields.
  • Action. Click on "Add" to add and save the new entry.
  • Time Zone. Select the appropriate time zone for the area where you live.
  • Daylight Savings. Please specify whether or not the area you live in observes Daylight Savings Time. If it does, select "Yes". If not, select "No".
  • Away. If you are going to be on vacation or at a phone number other than your profiled number for an extended period of time, please select "Yes". If you are not going anywhere and want to continue to receive incoming calls to either your profiled number or any of the numbers in the "Other Numbers" table above, select "No".
  • Away Phone. If you selected "Yes" in the "Away" field, and you want to provide a number where you can be reached while you are away, type that ten-digit number into the "Away Phone" box. If you don't have a number where you can be reached or you don't supply one but have chosen "Yes" in the "Away" field, you will not receive any incoming Relay calls until you change the "Away" field to "No".
  • Click Save when you are finished.

Special. (This tab will only be visible and available if you selected “Speech-to-Speech” as your Relay Type in the “About Me” tab of the Relay Customer Profile form). The options in this tab allow you to further personalize your calls.

  • Long Hold Times Requested. Select “YES” if you want the CA to hold for long or extended periods of time. If you don't require long holding times, select "NO".
  • Slow Reader Patience Required. This option would not apply to STS users since STS users do not use a TTY.
  • Slow Talking CA. If you would like the CA to speak slowly, please select "Yes". Otherwise, select "No" and the CA will speak at their regular pace.
  • Mute Speech-Impaired Party. If you are a Speech-to-Speech user, you can specify whether you want the CA to mute your voice to the other party. If you would like your voice muted so the other party is not able to hear you, select "Yes". If you want the other party to hear your voice, select "No".
  • Allow Pause of CA Re-voicing. Select “YES” if you want the other party to have the option to ask the CA to re-voice or stop re-voicing for you. Select “NO” if only you want to have the authority to ask the CA to re-voice or to stop re-voicing.
  • Tell Who is Calling. If you want the CA to tell the called party you are calling, select “YES.” If you don’t want the CA to tell the other party that you are calling, select “NO.”
  • Confirm Calling Preferences. As a Speech-to-Speech or Deaf-Blind user, you can have the CA confirm your saved special requests before each Relay call is placed. If you would like the CA to tell you what you have saved as your call handling preferences, select "Yes" for this field. If you do not wish to hear them before each call, select "No".
  • Retain Inbound Information. If you will be making one call after another and want to retain the same information from call to call, select "Yes" for this. Example: The doctor calls you to tell you what medication you need to buy at the pharmacy. The CA retains this information and then when you call the pharmacy the CA can easily ask the pharmacist if the required medication is available. This saves you from having to type or voice the request again since the CA has already retained the information from the previous call.
  • Visual Assist Phone. ** Available in CA and VA only **
  • Voice Augmentative Device. If you use any kind of voice augmentation aid, like a voice synthesizer, during a Speech-to-Speech call, please tell us what you use by typing it in the "Voice Augmentation Aid" field.
  • Special Communication Device. If you use any type of special communication device and want to inform the CA of that, select one of the options in the pull-down menu. Your choices are None, Amplified Handset, Cochlear Implant, Hearing Aid, Large Display TTY, Other, PC, and Telebraille.
  • Standard First Thoughts.This option will allow you to enter the first thing you might always say during all your Relay calls. Example: "Hi. This is Steve Hill calling".
  • If there is something you want to say at the beginning of each call, type it into the "Standard First Thoughts" field.
  • Answer Machine Message. Please type what you want the CA to say if you reach an answering machine. Some things you may want to include are your name, your phone number, a request for callback, or the Relay Center phone number or some other important information.