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IP FAQs

Please be advised that effective on April 1, 2009, AT&T will no longer support the web-based IP Relay Service. AT&T encourages you to use our new Instant Message Relay Service.


Because AT&T is unable to automatically recognize your physical location, it is not recommended that you use IP Relay service to place an emergency call to 911. If you decide to use this service for 911 calling, you must provide the operator with your address, city, state, and the nature of your emergency. AT&T will make every effort to connect your call to 911 based on the information you provide. For faster response, please use your TTY to call 911 directly, or register now with AT&T Instant Message Relay Service and obtain a 10-digit telephone number.

AT&T Internet Relay Service is a way for people who are deaf, hard of hearing or speech disabled to place text calls through the Internet to hearing people who use standard phones to communicate.?Relay users access the AT&T Internet Relay site and connect to a special operator called a Communications Assistant. Once connected, they type messages to the Communications Assistant, who then relays them verbally to the hearing person on the other end of the line. The hearing person then replies verbally to the Communications Assistant, who then types the message back to the relay user.

Any hour of the day! AT&T Internet Relay Service is available 24 hours a day, 7 days a week so you can make Internet relay calls anytime.

There is no charge to you because all costs for the service are reimbursed to AT&T by the Federal Communications Commission (FCC) from the Telecommunications Relay Services Fund. In accordance with the FCC mandate, providers of Internet relay services such as AT&T must meet established requirements in order to receive this reimbursement.

No. Currently, if you want to place a relay call to a 900 pay-per-call number, you must use a standard TTY. Please note that most 900 number services charge additional fees, in addition to long distance or toll fees.

Yes. In accordance with the requirements set forth in the FCC Declaratory Ruling 02-121, all relay calls are encrypted using encryption of commercially reasonable quality. AT&T has implemented technology, security features and strict policy guidelines to safeguard the privacy of your relay calls and any customer identifiable information from unauthorized access or improper use. We will continue to enhance our security procedures as new technology becomes available.?Furthermore, it is illegal for a Communications Assistant to disclose the nature or content of your conversations to anyone at anytime. We do not keep any records of your communications. Typed conversations are automatically cleared at the end of each call. Once your conversation is over, it is over.

Yes. To provide special instructions, click the "Instructions to CA" checkbox and type your instructions in the space provided. Then enter the phone number to call and click the "Connect" button.

After you have entered a phone number and started your relay call, you may click on the "Print/Save" button. A new window will open that will give you options for printing your conversation on your local printer. To save your conversation from this window, click "File" then "Save as" and give a file name. In Microsoft Internet Explorer®, you must also change the file type to "Web Page, html only." Click "Save" to save the conversation.

Yes. The Communications Assistant will be happy to help you retrieve messages from your answering machine or voice mail. Just tell the Communications Assistant the number to dial and the code for accessing messages. Provided your phone line is not busy, the Communications Assistant will retrieve your messages and relay them to you through the relay display screen while you wait.?

Currently, traditional VCO relay calls are not provided through Internet relay service. However, relay callers can use Two-line VCO calling. One advantage of Two-line VCO is that it provides both voice and text confirmation of words you may miss over the phone. Here’s how to use Two-line VCO:

  1. Go to the Relay Home Page.
  2. On the calling screen, type the area code and telephone number of your second telephone line and click the "Connect" button.
  3. Your relay call will be transferred to a Communications Assistant who will dial your second line.
  4. When your second line rings, pick it up and ask the Communications Assistant to hold. You may also provide special instructions at this time, such as "Please keep track of names and numbers."
For phones with conference calling:
  1. Press the conference button on your phone, then dial the person you want to call.
  2. Press the conference button again to place you, the Communication Assistant, and the person you have called on the same line.
  3. Speak directly to the person you have called. The Communications Assistant will type everything he/she says so you can read it on your monitor.
For phones with three-way calling:
  1. Press and release the receiver button, or press the FLASH key if you have one on your phone.
  2. Wait about 2 seconds, then dial the person you want to call.
  3. Press and release the receiver button again to place you, the Communications Assistant, and the person you have called on the same line.

When the person answers, speak directly to the person you’re calling over the phone. The Communications Assistant will type everything the person you have called says so that you can see the text on your monitor. When you’re finished with your call, hang up or let the Communications Assistant know you wish to make another call.

The standard settings for most browsers should allow AT&T’s Internet Relay to work right out of the box. AT&T’s Internet Relay client uses Java and Javascript, so these should be enabled. Refer to your browser’s help files on how to verify that Java and Javascript are enabled.? If you would like to test to see if Java Virtual Machine is loaded and working properly on your PC, click on http://java.com/en/download/help/testvm.jsp. Follow the instructions on the screen. If your browser will not load the JAVA applet, try the following steps:

  1. Is your system running the Java Plug-in? If it is, when you get to the page where our applet should load, a Java "coffee cup" logo icon appears in your system tray (with the clock indicator). When you right-click on the coffee cup, there should be a selection for "About Java Plug-in". When you select this, a dialog will appear indicating the Java Plug-in version. If it shows something like "1.4.0", you should upgrade to the latest Java Plug-in.
  2. It is always a good idea to make sure your important data are backed up before making changes to your system configuration.
  3. Close any sessions of Internet Explorer and Firefox you currently have open.
  4. Select Start->Control Panel. Select "Add / Remove Programs".
  5. Locate the "Java Plug-In" or "Java Run-Time Environment" in the list and select it. Click Change/Remove to remove it from your system. Reboot your system if it prompts you to.
  6. You may want to see if our application runs properly at this point. The AT&T Internet Relay client runs fine with the default Java Machines in most versions of Firefox and Internet Explorer.
  7. If you still need to install the latest Java Plug-In, download it from http://java.sun.com/ and follow the instructions there ("Get Java Technology for your Desktop"). The AT&T Internet Relay Client has been tested with the 1.5 version of the Sun Java Plug-In.

We currently support Microsoft Internet Explorer 6.0 and higher and Firefox 1.0.7 and higher. (Microsoft Internet Explorer 6.x may require installation of a Java "Virtual Machine".) Other browsers may work as well, provided they have Java support. We would appreciate your feedback regarding other browsers and versions.

We currently support Microsoft Windows family operating systems such as XP and Vista. Relay may require a JVM plug-in to run on Windows XP. If so, you will be directed to a web site to get the plug-in. We welcome your feedback regarding using Internet Relay under other operating systems.

This varies with your operating system and browser but a minimum of 256 MB is recommended. It is hard to establish a minimum configuration because there are so many combinations of hardware and software possible. If you experience any sort of memory or resource warning messages, or your system hard drive light continually flickers while trying to use IP Relay, you probably do not have enough memory.

No. Unfortunately, we are unable to determine who is calling or what number they are calling from.

No, AT&T does not retain such information as it is against relay regulations. We are not permitted to save/store/record any customer conversations.