Because AT&T is unable to automatically recognize your physical location, it is not recommended that you use IP Relay service to place an emergency call to 911. If you decide to use this service for 911 calling, you must provide the operator with your address, city, state, and the nature of your emergency. AT&T will make every effort to connect your call to 911 based on the information you provide. For faster response, please use your TTY to call 911 directly, or register now with AT&T Instant Message Relay Service and obtain a 10-digit telephone number.
AT&T Internet Relay Service is a way for people who are deaf, hard of hearing or speech disabled to place text calls through the Internet to hearing people who use standard phones to communicate.?Relay users access the AT&T Internet Relay site and connect to a special operator called a Communications Assistant. Once connected, they type messages to the Communications Assistant, who then relays them verbally to the hearing person on the other end of the line. The hearing person then replies verbally to the Communications Assistant, who then types the message back to the relay user.
Any hour of the day! AT&T Internet Relay Service is available 24 hours a day, 7 days a week so you can make Internet relay calls anytime.
There is no charge to you because all costs for the service are reimbursed to AT&T by the Federal Communications Commission (FCC) from the Telecommunications Relay Services Fund. In accordance with the FCC mandate, providers of Internet relay services such as AT&T must meet established requirements in order to receive this reimbursement.
No. Currently, if you want to place a relay call to a 900 pay-per-call number, you must use a standard TTY. Please note that most 900 number services charge additional fees, in addition to long distance or toll fees.
Yes. In accordance with the requirements set forth in the FCC Declaratory Ruling 02-121, all relay calls are encrypted using encryption of commercially reasonable quality. AT&T has implemented technology, security features and strict policy guidelines to safeguard the privacy of your relay calls and any customer identifiable information from unauthorized access or improper use. We will continue to enhance our security procedures as new technology becomes available.?Furthermore, it is illegal for a Communications Assistant to disclose the nature or content of your conversations to anyone at anytime. We do not keep any records of your communications. Typed conversations are automatically cleared at the end of each call. Once your conversation is over, it is over.
Yes. To provide special instructions, click the "Instructions to CA" checkbox and type your instructions in the space provided. Then enter the phone number to call and click the "Connect" button.
After you have entered a phone number and started your relay call, you may click on the "Print/Save" button. A new window will open that will give you options for printing your conversation on your local printer. To save your conversation from this window, click "File" then "Save as" and give a file name. In Microsoft Internet Explorer®, you must also change the file type to "Web Page, html only." Click "Save" to save the conversation.
Yes. The Communications Assistant will be happy to help you retrieve messages from your answering machine or voice mail. Just tell the Communications Assistant the number to dial and the code for accessing messages. Provided your phone line is not busy, the Communications Assistant will retrieve your messages and relay them to you through the relay display screen while you wait.?
Currently, traditional VCO relay calls are not provided through Internet relay service. However, relay callers can use Two-line VCO calling. One advantage of Two-line VCO is that it provides both voice and text confirmation of words you may miss over the phone. Here’s how to use Two-line VCO:
When the person answers, speak directly to the person you’re calling over the phone. The Communications Assistant will type everything the person you have called says so that you can see the text on your monitor. When you’re finished with your call, hang up or let the Communications Assistant know you wish to make another call.
We currently support Microsoft Internet Explorer 6.0 and higher and Firefox 1.0.7 and higher. (Microsoft Internet Explorer 6.x may require installation of a Java "Virtual Machine".) Other browsers may work as well, provided they have Java support. We would appreciate your feedback regarding other browsers and versions.
We currently support Microsoft Windows family operating systems such as XP and Vista. Relay may require a JVM plug-in to run on Windows XP. If so, you will be directed to a web site to get the plug-in. We welcome your feedback regarding using Internet Relay under other operating systems.
This varies with your operating system and browser but a minimum of 256 MB is recommended. It is hard to establish a minimum configuration because there are so many combinations of hardware and software possible. If you experience any sort of memory or resource warning messages, or your system hard drive light continually flickers while trying to use IP Relay, you probably do not have enough memory.
No. Unfortunately, we are unable to determine who is calling or what number they are calling from.
No, AT&T does not retain such information as it is against relay regulations. We are not permitted to save/store/record any customer conversations.