Why register for IM relay?

Register FREE with AT&T Instant Message Relay so you can make and receive calls directly on AOL Instant Messenger or AIM. You just need to register once. By registering, you get your own personal 10-digit phone number.

What happens after I register? 

1. Your AIM Screen Name will automatically recognize AT&T IM Relay. You will not need to register every time you want to make a call. After registering, you can simply dial any phone number by typing the number you want to dial to "ATTRELAY"
2. You will receive a unique 10-digit phone number. Personal 10-digit phone numbers are just like any other local number.

How to Register

New IM Relay Registration Process - Effective February 2, 2012:

AT&T has changed our IM Relay Registration process to include name and address and information verification:

To validate your information and activate your AT&T Relay IM privileges, you will be connected to our AT&T Relay Customer Care Team. You will be asked to fax or mail further documentation to them as follows:

 Acceptable documentation includes a copy of any one of the following documents that contains your (IM registrant's) name and current address. You must also include your AOL Screen Name along with your identification.

   - Driver's License
   - State ID
   - Recent Utility Bill

Other forms of ID such as Student ID, Passport/Green Card, US Government or Military ID, or Matricula Consular Card may be acceptable if they contain your name and address information.

Documentation can be faxed to 1-888-288-2184 or mailed to:
AT&T Relay Customer Care, P.O. Box 1080, Norton, VA 24273.

Upon receipt of your documentation, AT&T Relay Customer Care will validate your information and activate your IM Relay service. You will receive an email notification at the email address you have provided during registration. Please ensure the email address you have listed is accurate.

  You may contact AT&T Relay Customer Care for additional information or account validation status by:

• Telephone - Voice 1-800-682-8706 or TTY 1-800-682-8786
• Email - rm-attcustomercare@att.com Please include your first and last name, complete address, IM Username, and contact information

Chat - Between 9 AM and 9 PM (Eastern) Monday-Saturday - Login to your AIM account, chat with screen name ATTRelay and type LIVEHELP

Get your own 10-digit phone number today by IM-ing 'NUMBER' to AIM Screen Name 'ATTRelay'

Simply follow the instructions below or watch the video on the left. To register you will need to have AIM installed on your computer or you can use AIM Express^TM located on the right.

Download & AOL Instant Messenger^TM

Add ATTRelay as Your Buddy